Technical Support
If any family needs remote learning support, they should contact their child’s school or call the help desk 718-935-5100, option 5. The help desk is open from 6am to 9pm Monday through Saturday.
The DOE Help Desk is receiving an enormous volume of calls. This is increasing wait times (an hour or more) and delaying service. To ensure schools and families get support quickly you can do the following:
Submit a ticket online
Support for families
Support for staff
The DOE Help Desk is receiving an enormous volume of calls. This is increasing wait times (an hour or more) and delaying service. To ensure schools and families get support quickly you can do the following:
Submit a ticket online
Support for families
Support for staff
iPad or App Fixes
The DOE has loaned internet-enabled iPads to students across New York City for remote learning. Click below to get started with your iPad, and how to troubleshoot connectivity issues.
iPad and App Fixes
iPad Update
See the document below to update your DOE iPad. When entering your child's name@nycstudents.net account, you will be asked to enter a password, if you don't remember the password, you can ask to reset the password and then you will be able to sign into Zscaler to continue to update the iPad.
The DOE has loaned internet-enabled iPads to students across New York City for remote learning. Click below to get started with your iPad, and how to troubleshoot connectivity issues.
iPad and App Fixes
iPad Update
See the document below to update your DOE iPad. When entering your child's name@nycstudents.net account, you will be asked to enter a password, if you don't remember the password, you can ask to reset the password and then you will be able to sign into Zscaler to continue to update the iPad.