Technical Support
The DOE Help Desk is receiving an enormous volume of calls. This is increasing wait times (an hour or more) and delaying service. To ensure schools and families get support quickly you can do the following:
1. Submit a ticket online.
All technical support requests can be made by clicking below:
Support for families
Support for staff
Calling the Help Desk does not guarantee that you will receive faster service. Please submit a ticket online before calling the Help Desk. If you cannot get help from the web pages above or self-serve to solve your issue, call 718-935-5100.
iPad Update
See the document below to update your DOE iPad. When entering your child's name@nycstudents.net account, you will be asked to enter a password, if you don't remember the password, you can ask to reset the password and then you will be able to sign into Zscaler to continue to update the iPad.